Tag Archives | Intelligent Business Operations


Why Workflow Doesn’t Work

Most industries are now knowledge-based industries, from agriculture to manufacturing, construction to mining. These industries have , to a large extend, moved away from physical labor to mechanization and automation. Manual labor is to a large degree now reserved for areas where skills are highly specialized or not yet cost effective to automate. Many skilled […]


Why Intelligent Business Operations is Mobile, Social and Smart

I introduced the Unpredictable Process graph in a previous blog post. It is actually more of an “Unpredictable Operational Risk” curve as organizations come to realize that they understand more of their high volume transactional processes than of the low volume human-centric processes.  They have process controls in their “Systems of Transaction” to manage transactional […]