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In my view the question should be focused on the business outcome: How important is
Gartner’s Roy Schulte and Michele Cantara published a great research article on “Practical Ways to
What if every person in your organization knew what the Best Next Action is every
Most industries are now knowledge-based industries, from agriculture to manufacturing, construction to mining. These industries
Peter Schoof posted this question on ebizQ and here was my reply: Let’s look at Jim’s definition
I introduced the Unpredictable Process graph in a previous blog post. It is actually more
Your problem is that you are not addressing 80% of your problem. What do I
There is a long running misconception that business processes are workflow-based. It stems from Business
There are a number of views on what Intelligent Business Operations (IBO) is, whether it
This is the topic of a question posted on ebizQ forum. I posted a comment there, but
Gartner’s Jim Sinur posted an interesting blog post titled “The Big Oops: Forget About Social
The APQC PCF (Process Classification Framework) gives a bird’s eye view on the anatomy of work activities