Author Archive | Pieter van Schalkwyk


How AI Bots Bring Digital Twins to Life

Industry 3.0 was characterized by factory automation where manufacturing robots replaced humans to do repetitive, manual tasks at a much higher productivity rate, doing it safer, for longer shifts and more importantly with highly predictable production and quality outcomes. Industry 4.0 adoption is racing ahead faster than expected and brings with it the promise of [...]
Get Started with Industrial IoT

Industrial IoT: How To Get Started with Predictive Maintenance

Free Download: Click here to get your spreadsheet to rank potential candidates for IoT-based predictive maintenance. Predictive maintenance is one of the areas that benefit most from machine learning algorithms with predictive capability. Predictive maintenance has always focused on how to predict when certain conditions are going to occur and when machines will fail. With the advent [...]
Industrial IoT

How To Get Started With Industrial IoT

Is the Industrial Internet of Things (IIoT) a solution looking for a problem? There is currently a lot written about the 25-50 billion devices (depending who you talk to, but either way, it's a lot of smart sensors) that will make up IoT by 2020. Analysts predict that around 40% of that will be industrial [...]
XMPro Sense > Decide > Act Time Value Chart

What is a “Business Moment” in your business?

(This article was first published on LinkedIn Posts) Leading research firm Gartner is talking about “Business Moments” as a key focus point for Digital Business and Operations. Gartner defines a “Business Moment” as a “transient opportunity, exploited dynamically”. So what does this mean? A transient opportunity means that it is only an opportunity for a […]

Sense > Decide > Act

How Important Are Processes To The Internet Of Things?

In my view the question should be focused on the business outcome: How important is it to sense key business events from machine-born data (devices, sensors and IoT), decide if action is needed and then respond in an appropriate manner. Deconstructing the question like this leads to 3 key elements for consideration. Firstly, organizations need […]

Operational Intelligence Platform

Making Business Operations More Intelligent

Gartner’s Roy Schulte and Michele Cantara published a great research article on “Practical Ways to Make Business Operations More Intelligent” that highlights how Operational Intelligence provides a mechanism to manage work in an event-driven world. (It does require a Gartner Research subscription). They explain that an intelligent business operation is different from a traditional operation […]


Best Next Action Is The Next Big Thing For Intelligent Operations

What if every person in your organization knew what the Best Next Action is every time they need to make decisions on customer on-boarding, support, sales, procurement, hiring, firing, and in actual fact, every operational process that you have in your organization? What if they weren’t forced down a prescriptive archaic flow path or workflow, […]


Why Workflow Doesn’t Work

Most industries are now knowledge-based industries, from agriculture to manufacturing, construction to mining. These industries have , to a large extend, moved away from physical labor to mechanization and automation. Manual labor is to a large degree now reserved for areas where skills are highly specialized or not yet cost effective to automate. Many skilled […]

How big of a problem are ‘dark processes’?

Peter Schoof posted this question on ebizQ and here was my reply: Let’s look at Jim’s definition “A dark process is an unofficial process used to deliver results and not visible to management”. So “unofficial process” means that these are not identified, recognized, sanctioned or supported. We know they exist but they are not “visible to management”. […]


Why Intelligent Business Operations is Mobile, Social and Smart

I introduced the Unpredictable Process graph in a previous blog post. It is actually more of an “Unpredictable Operational Risk” curve as organizations come to realize that they understand more of their high volume transactional processes than of the low volume human-centric processes.  They have process controls in their “Systems of Transaction” to manage transactional […]